How to Become a Customer Action Hero in 10 Steps

How to Become a Customer Action Hero in 10 Steps
Jeanne Bliss

“Rate your experience from 1 to 10.” “Would you recommend our company?” We ask the questions of our customers. But what do we do with their answers? Jeanne Bliss gives us the action plan to actually make our customers happy with our services.

About the author:
Jeanne Bliss spent 25 years inside corporations arm wrestling them on behalf of customers. She reported to the Presidents of 5 US Corporations including Lands' End, and Allstate traversing the silos, urging them to work together to deliver experiences customers would actually want to have again.